Hosted IP Phone has developed a Contact Center Solution that is a fully blended inbound and outbound contact center solution. It is an "out of the box", open architecture solution that can be designed to fit the way you do business.
We integrate phone, web, and e-mail/SMS contacts, along with customer data, and distribute these to the appropriate contact center agents, managing these interactions to their completion. It gives callers automated access to information and is a predictive dialer, which dials and distributes outbound calls.
- Blended Agents
- Call Recording
- Auto-Attendant
- Web-based
- 100% VoIP
- Call Monitoring
- Real-Time Stats
- Predictive Calling
- DNC/Blacklist
- Queue Mgmt
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- 3-Party Calling
- IVR
- CRM Screen Pop
- Voicemail
- Any SIP device
- Call Worldwide
- IM/SMS/eMail
- Web Scripting
Additional features below ... |
Telemarketing: Increase your
contacts per hour with predictive or
preview dialing. We will screen out all
of the answering machines and busy
signals, thus increasing your agents'
right party contacts.
Customer Support: Having the
right number of CSRs fielding inbound
calls is paramount to your business.
Increase your capabilities by having at
home and virtual agents.
Collections: Reduce your calling
costs and hardware investments, thus
increasing your Return On Investment.
This is ideal for seasonal campaigns.
Inbound Sales: We offer you a
blended environment, with local DID
numbers across USA and toll-free
numbers. This permits your agents to
be more productive and increase their
revenue per hour!
